Privacy Policy
Introduction
Welcome to Nook & Huddle’s Privacy Notice.
This Privacy Notice explains how we collect, use and protect your personal data when you use our website or interact with us. As Nook & Huddle grows, this may include independently operated franchise locations.
Important Information and Who We Are
Purpose of this Privacy Notice
This Privacy Notice sets out how Nook & Huddle (“we”, “us” or “our”) uses and protects any information that you provide when using our website or services.
This includes when you:
– Visit our website
– Complete a contact form
– Create an account or make a booking
– Purchase memberships, day passes or meeting room bookings
Our website is not intended for children, and we do not knowingly collect data relating to minors.
Controller
Nook & Huddle is the data controller. Where you interact with a specific franchise location, that local operator may also act as a data controller.
Contact Details
Email: [email protected]
You have the right to complain to the ICO (www.ico.org.uk), but we would appreciate the chance to resolve any concerns first.
The Data We Collect
We may collect:
– Contact Data (name, email, phone)
– Business Contact Data
– Technical Data (IP address, browser type)
– Usage Data (how you use our website)
– Marketing Preferences
We do not collect sensitive personal data.
How We Collect Data
– Direct interactions (forms, bookings, emails)
– Automated technologies (cookies, analytics)
– Third-party systems (e.g. booking platforms like Archie)
How We Use Your Data
We use your data to:
– Respond to enquiries
– Manage bookings and memberships
– Improve our website and services
– Send relevant communications (if opted in)
Legal Basis
We rely on:
– Contract performance
– Legitimate interests
– Legal obligations
Cookies
We use cookies and Google Analytics to improve your experience. You can manage cookies via your browser.
Cookie Banner Example:
“We use cookies to improve your experience and understand how our website is used. You can accept or manage your preferences.”
Data Sharing
We may share data with:
– Service providers (IT, booking systems)
– Franchise partners (where relevant)
– Legal authorities if required
All parties must comply with data protection laws.
International Transfers
We do not transfer data outside the UK.
Data Security
We take appropriate security measures to protect your data.
Data Retention
We retain data only as long as necessary, typically up to 6 years for legal reasons.
Your Rights
You have rights to:
– Access your data
– Correct your data
– Delete your data
– Restrict processing
– Transfer your data
– Withdraw consent
Franchise Addendum
Some locations are independently operated. Data may be shared with relevant locations to respond to enquiries. Franchise partners must comply with GDPR.
Contact
For any requests: [email protected]
Updates
We may update this policy from time to time.